FOR A PASSWORD RESET YOU MUST CALL THE AASIS HELP DESK
501-683-2255 (7:30AM-4:30pm M-F)
User ID:
Name:
Agency:
Phone Number:
Fax Number:
Personnel Number:
Email Address:
Priority Code (see list below):
Priority 1
Priority 2
Priority 3
Priority 4
Priority
Description
Response Time
1 - Critical
AASIS is down OR a problem affects numerous users in multiple locations.
Less than 2 work hours
2 - High
AASIS is not down BUT problem affects several users AND caller emphasizes urgency.
Less than 4 work hours
3 - Medium
AASIS is not down AND problem affects only the caller AND caller does not emphasize urgency.
Less than 24 work hours
4 - Low
AASIS is not down AND caller is able to complete work. Caller may be making a "nice to have" request.
As workload allows
Transaction Code(s) or Screen Name(s):
Document, Position, or Personnel number(s) involved:
Error Message (if received):
Detailed Description of the Problem: